{"id":209,"date":"2026-08-19T14:56:52","date_gmt":"2026-08-19T14:56:52","guid":{"rendered":"https:\/\/casagardeniamx.com\/?page_id=209"},"modified":"2026-08-21T05:10:31","modified_gmt":"2026-08-21T05:10:31","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/casagardeniamx.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1787132428752 vc_row-o-content-middle vc_row-flex wd-parallax wd-rs-6a857a04e5768 wd-section-stretch\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 44px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-custom vc_tta-style-classic vc_tta-shape-square vc_tta-spacing-custom vc_tta-gap-0 vc_tta-controls-align-left accor-faq\" style=\"--vc-tta-color: #F8F8F8; --vc-tta-color-contrast: #666; --vc-tta-active-color: #F8F8F8; --vc-tta-active-color-contrast: #666; --vc-tta-title-color: #6E5953; --vc-tta-active-title-color: #6E5953; --vc-tta-spacing: 0px; --vc-tta-gap: 0px;\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active tab-accord\" id=\"Cuanto_tarda_el_envio\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#Cuanto_tarda_el_envio\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">How long does shipping take?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85e5f34d461\" class=\"wd-rs-6a85e5f34d461 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<p>Please allow 3\u20135 business days for us to carefully inspect, package, and prepare your order before shipment.<\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel tab-accord\" id=\"Todos_los_productos_son_hechos_a_mano\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#Todos_los_productos_son_hechos_a_mano\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Are all items handmade?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85e59b55769\" class=\"wd-rs-6a85e59b55769 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<p dir=\"ltr\">Yes. Every Casa Gardenia piece is handcrafted by talented artisans using traditional techniques passed down through generations.<\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel tab-accord\" id=\"Por_que_existen_pequenas_variaciones\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#Por_que_existen_pequenas_variaciones\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Why do products vary slightly?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85e5ae2f414\" class=\"wd-rs-6a85e5ae2f414 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<p dir=\"ltr\">Because every piece is individually handmade, no two pieces are exactly alike.<\/p>\n<p dir=\"ltr\">Variations in color, glaze, dimensions, texture, or finish are natural characteristics of authentic artisan craftsmanship and make each creation one of a kind.<\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel tab-accord\" id=\"Aceptan_devoluciones\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#Aceptan_devoluciones\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Do you accept returns?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85e5be2514b\" class=\"wd-rs-6a85e5be2514b wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-034ebed7-7fff-90a4-3b7d-a3ef538d6e0b\">Due to our handmade, limited-inventory, and ethically sourced collections, we do not accept returns, or exchanges. <\/span><\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel tab-accord\" id=\"Donde_se_fabrican_los_productos\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#Donde_se_fabrican_los_productos\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Where are your products made?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85e5ca5d8ff\" class=\"wd-rs-6a85e5ca5d8ff wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-4d6ec2eb-7fff-35d1-62c5-572f98d781d6\">Our collections are handcrafted by artisan families across M\u00e9xico, including:\n\u2022 Oaxaca\n\u2022 Puebla\n\u2022 Guanajuato\n\u2022 Jalisco\n\u2022 Tonal\u00e1\n\u2022 Capula\n\u2022 Michoac\u00e1n\n\u2022 Guerrero\n\u2022 Ciudad de M\u00e9xico<\/span><\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel tab-accord\" id=\"Realizan_envios_dentro_de_Estados_Unidos\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#Realizan_envios_dentro_de_Estados_Unidos\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Do you ship throughout the United States?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85e5d7b58da\" class=\"wd-rs-6a85e5d7b58da wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<p dir=\"ltr\">Yes<\/p>\n<p dir=\"ltr\">We proudly ship throughout the United States.<\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 44px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1787151271821 vc_row-no-padding vc_row-o-content-bottom vc_row-flex wd-rs-6a85c3a26d3c1 wd-section-stretch-content-no-pd\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center vc_custom_1787139408107 marquesilla\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/casagardeniamx.com\/wp-content\/uploads\/2026\/08\/marquesilla.svg\" class=\"vc_single_image-img attachment-medium\" alt=\"\" title=\"marquesilla\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u00bfCu\u00e1nto tarda el env\u00edo? Permita de 3 a 5 d\u00edas h\u00e1biles para inspeccionar, preparar y empacar cuidadosamente su pedido antes","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-209","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/comments?post=209"}],"version-history":[{"count":40,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages\/209\/revisions"}],"predecessor-version":[{"id":250,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages\/209\/revisions\/250"}],"wp:attachment":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/media?parent=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}