{"id":251,"date":"2026-08-19T17:30:46","date_gmt":"2026-08-19T17:30:46","guid":{"rendered":"https:\/\/casagardeniamx.com\/?page_id=251"},"modified":"2026-08-21T06:42:35","modified_gmt":"2026-08-21T06:42:35","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/casagardeniamx.com\/en\/envios-y-devoluciones\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1787162230888 vc_row-o-content-middle vc_row-flex wd-parallax wd-rs-6a85ee6ec8614 wd-section-stretch\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a87f33ce9ac5\" class=\"wd-rs-6a87f33ce9ac5 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default font-primary wd-fontsize-xxl\">Shipping Policy<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<ul>\n<li>Every Casa Gardenia order is carefully prepared before shipment.<\/li>\n<li>Please allow 3\u20135 business days for order preparation.<\/li>\n<li>Once shipped, customers receive tracking information via email.<\/li>\n<li>Delivery times vary depending on destination and carrier.<\/li>\n<li>Each package is carefully wrapped to protect delicate handmade artisan pieces.<\/li>\n<\/ul>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a87f33ce9ac5 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding wd-rs-6a85ed0d62171 wd-section-stretch-content-no-pd\"><div class=\"wpb_column vc_column_container vc_col-md-12 wd-rs-6a85ee131a27d\"><div class=\"vc_column-inner vc_custom_1787162139453\"><div class=\"wpb_wrapper\"><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_border_width_1 vc_sep_pos_align_center vc_separator_no_text\"   style=\"width: 100%;\"><span class=\"vc_sep_holder vc_sep_holder_l\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1787162220863 vc_row-o-content-middle vc_row-flex wd-parallax wd-rs-6a85ee5f7b464 wd-section-stretch\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85ed529b5f0\" class=\"wd-rs-6a85ed529b5f0 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default font-primary wd-fontsize-xxl\">Returns &amp; Exchanges<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/p>\n<ul>\n<li>Every Casa Gardenia piece is handcrafted in small batches by talented artisan families throughout M\u00e9xico.<\/li>\n<li>Because many of our collections are limited edition and handmade, we do not accept returns, exchanges, or cancellations.<\/li>\n<li>Your purchase directly supports artisan families and helps preserve generations of traditional craftsmanship.<\/li>\n<\/ul>\n<p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85ed529b5f0 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85f218784bc\" class=\"wd-rs-6a85f218784bc wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec vc_custom_1787163167994\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default font-primary wd-fontsize-xxl\">Handmade Variations<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85f218784bc .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_border_width_1 vc_sep_pos_align_center vc_separator_no_text vc_custom_1787163147744\"   style=\"width: 100%;\"><span class=\"vc_sep_holder vc_sep_holder_l\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85f07e1c4a2\" class=\"wd-rs-6a85f07e1c4a2 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>No two pieces are exactly alike.<\/p>\n<ul>\n<li>Color<\/li>\n<li>Texture<\/li>\n<li>Shape<\/li>\n<li>Dimensions<\/li>\n<li>Glaze<\/li>\n<li>Finish<\/li>\n<\/ul>\n<p>are natural characteristics of handmade artistry and should never be considered defects.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85f07e1c4a2 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85f25a7aae4\" class=\"wd-rs-6a85f25a7aae4 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec vc_custom_1787163240303\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default font-primary wd-fontsize-xxl\">Damaged Orders<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85f25a7aae4 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_border_width_1 vc_sep_pos_align_center vc_separator_no_text vc_custom_1787163147744\"   style=\"width: 100%;\"><span class=\"vc_sep_holder vc_sep_holder_l\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85f2713cf56\" class=\"wd-rs-6a85f2713cf56 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>If your order arrives damaged, please contact us within 3 days of delivery and include photos of:<\/p>\n<ul>\n<li>The product<\/li>\n<li>Original packaging<\/li>\n<li>Shipping label<\/li>\n<\/ul>\n<p>We will gladly review your request and work toward an appropriate solution.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85f2713cf56 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85f2b8c49d5\" class=\"wd-rs-6a85f2b8c49d5 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec vc_custom_1787163332164\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default font-primary wd-fontsize-xxl\">Incorrect Address<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85f2b8c49d5 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_border_width_1 vc_sep_pos_align_center vc_separator_no_text vc_custom_1787163147744\"   style=\"width: 100%;\"><span class=\"vc_sep_holder vc_sep_holder_l\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span style=\"border-top-color:#5F5B2463;\" class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t\t\t\t\t<div id=\"wd-6a85f2c4be307\" class=\"wd-rs-6a85f2c4be307 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none info-box-sec\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>If an order is returned due to an incorrect shipping address or unclaimed status, additional shipping charges may apply for reshipment.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-6a85f2c4be307 .info-box-subtitle{background-color:  !important;}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1787151271821 vc_row-no-padding vc_row-o-content-bottom vc_row-flex wd-rs-6a85c3a26d3c1 wd-section-stretch-content-no-pd\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center vc_custom_1787139408107 marquesilla\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/casagardeniamx.com\/wp-content\/uploads\/2026\/08\/marquesilla.svg\" class=\"vc_single_image-img attachment-medium\" alt=\"\" title=\"marquesilla\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Pol\u00edtica de env\u00edos Cada pedido de Casa Gardenia es cuidadosamente preparado antes del env\u00edo. Permita de 3 a 5 d\u00edas","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-251","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages\/251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/comments?post=251"}],"version-history":[{"count":33,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages\/251\/revisions"}],"predecessor-version":[{"id":411,"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/pages\/251\/revisions\/411"}],"wp:attachment":[{"href":"https:\/\/casagardeniamx.com\/en\/wp-json\/wp\/v2\/media?parent=251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}